Refund Policy

Last updated: November 2026

If Panels Pro is not right for you, you can have your money back in full within 14 days of buying it, for any reason. You do not have to explain why.

How to ask for a refund

Email support@lucinite.com from the address you bought with, or use the contact form, and include your license key or order number if you have it. You can also ask Paddle, the company that processes our sales, through the link on your receipt or at paddle.net.

What happens next

Paddle returns the money to the way you paid. How soon it shows up depends on your bank or card company. Your license is then turned off. Pro features stop at each Mac's next check-in, and Panels keeps running on the free tier with your settings intact.

After 14 days

Refunds after 14 days are at our discretion, so please write to us if something has gone wrong and we will try to put it right. This policy does not limit any rights you have under the consumer laws where you live.

App Store and Microsoft Store purchases

If you bought Panels from the Mac App Store or the Microsoft Store, the sale is theirs, and so is the refund. Please ask Apple or Microsoft.